Welcome to the Help Desk

We understand that everyone has different experiences with our gaming app Starplayers and we’re here to help! We have put together a list of frequently asked questions to help you resolve any issues that you may be facing. If you don’t find what you’re looking for, feel free to reach out to our support team for further assistance. Our support team is available 24/7 and ready to assist with any customer service issue or feedback you might have.

Common Issues

• I can’t log in to my account.
• I’m having trouble making in-app purchases.
• My game is crashing or freezing.
• I can’t connect to the servers.

Contact Us

If you need further assistance, our support team is here to help. Simply fill out the form below and we will respond to your request as soon as possible.

• Email: [email protected]

FAQs

I can’t log in to my account.

If you’re having trouble logging in to your account, here are a few things you can try:

• Make sure that you’re using the correct email address and password.
• Try resetting your password by clicking on the “Forgot Password” link on the login page.
• Make sure that you have a stable internet connection.

I’m having trouble making in-app purchases.

If you’re having trouble making in-app purchases, here are a few things you can try:

• Make sure that your payment method is up to date and has enough funds.
• Try a different payment method if possible.
• Contact your bank or financial institution to make sure there are no restrictions on your account.

My game is crashing or freezing.

If your game is crashing or freezing, here are a few things you can try:

• Close and reopen the app.
• Restart your device.
• Update your app to the latest version.
• Make sure that your device meets the minimum system requirements for the app.

I can’t connect to the servers.

If you’re having trouble connecting to the servers, here are a few things you can try:

• Make sure that you have a stable internet connection.
• Try restarting your device and the app.
• Check if there are any server maintenance notifications on the app or our social media channels.